Frequently asked questions

As one of the top roofing services providers in Surrey, our roofers get plenty of questions from existing and potential customers about roof repairs and how we deal with them. To save you some time, we have compiled a collection of the more Frequently Asked Questions that come our way, along with the answers to them.

My roof is leaking – what do I do?

A leaking roof is no laughing matter. The most important thing is to get a professional roofer out to look at it to determine the nature and extent of the problem. At A P Benson Roofing & Building, we have more than forty years of continuous trading behind us, so you can take it from us: locating a leak in a roof is never as easy as it seems. Water can get in from any angle so that, wherever you have discovered a leak, the hole that it is getting into could be somewhere else entirely.

What happens when I call A P Benson Roofing & Building about roof repairs?

The first thing we do is send round one of our experienced roofers to inspect the roof itself. They will give it a thorough inspection – free of charge – from which they will be able to put together a plan for the roof repairs.

Will you be able to show me the damage to the roof?

Having multiple people up on a roof is dangerous enough at the best of times; more so if the roof itself is already known to be damaged. However, we understand that you may want to see the extent of the damage for yourself, to ensure you are not being charged for work that does not need to be done. To allow for this, our roofer will take high-resolution digital photographs of the damaged section of roof, and will happily explain the roof repairs process to you, with reference to these photographs.

Okay, so I am happy with plan for repairs – how soon can I get a quote?

Unless the damage is particularly extensive, or caused by something we have not seen before (unlikely given the personal experience each of our team brings with them to every job), our roofer will give you a free, no-obligation quote for our roofing services on the spot.

How accurate are your quotes?

All quotes are subject to change, but our roofers have all been in the business for years and are good at providing very accurate quotes for roof repairs. Our roofing services quotes include all major expenses, such as labour, materials, equipment hire, VAT, and so on, so there are no hidden extras. In general our quotes are very accurate, usually changing by no more than 10% by the time you get the final bill.

The only time the final invoice will change significantly from the original quote is if, in the course of the roof repairs, our roofer uncovers further damage to the roof that was not immediately noticeable during the initial inspection. This sometimes occurs, especially if the leak was not reported immediately and was left to worsen. What originally appeared to be nothing more than a few missing slates, could end up revealing a whole section of damaged leads and timbers once we start work.

In instances like this, we will always show and tell you the damage before beginning the extra work, and provide you with an amended quote to include the extra roof repairs. We will not proceed with any additional repairs until it has been okayed by you.

Will I need to pay up front for roof repairs, or will I have to put down a deposit?

At A P Benson Roofing & Building, we never ask for the cost of roof repairs in full, up front. If it is a straightforward and quick repair job, we often don’t ask for any money until it has been completed. If the roof in question requires major roof repairs, then we may insist on a small deposit in advance, but that will depend on the extent of the damage involved.

Can I get a reduced rate by paying in cash?

No, any tradesman who reduces their quote in exchange for payment in cash is doing so in order to avoid recording the transaction and potentially paying VAT and income tax on it. As fully-accredited and professional roofers, that is not something we are prepared to do.

How can I pay for the cost of the roof repairs?

At A P Benson Roofing & Building, we accept many forms of payment, including cash, cheque, debit/credit card, and direct bank transfer.

How soon can you get my roof repaired?

Knowing how serious a leaking roof can be, we always strive to repair it as soon as possible. Depending on the extent of the damage and our existing workload, we can sometimes get the repairs done on the same day. That said, every case is different, so we would only be able to confirm a repair time once we have inspected it.

My roof is going to take some time to repair, but it is still leaking – what can I do?

If a repair cannot be completed straight away for any given reason, we will always try to effect a temporary measure to block the leak. These are only ever intended as a stopgap, not a permanent fix, and we cannot guarantee that they will completely stop the leaking

Are you insured?

Yes, we are fully-insured throughout the roofing services process. Our insurance covers injuries incurred by our roofers while on your property, injuries sustained by other people as a result of our actions, accidental damage to your property, and more. For a fully-detailed break down of our cover, copies of our insurance policy can be provided upon request.

Do your roof repairs come with a warranty?

Yes. As fully-accredited professional roofers, our repair work comes with an automatic 2-year warranty.

Where can I find some testimonials from your previous customers?

You can visit our page at CheckaTrade, the independent tradesmen review site, where we currently hold an impressive customer rating of 9.85 out of 10.00 based on 176 independent reviews.

Where are you based?

We are based in Sutton Green in Guildford.

How far will you travel to do roof repairs?

As well providing roofing services for our valued customers here in Guildford, our team of roofers cover a wide area that takes in the whole of Surrey. This includes places like Woking, Chobham, Cranleigh, Godalming, Aldershot, Farnborough, Farnham, Haslemere, Camberley and Fleet, as well as those further afield. If you are not sure whether your address is covered by our team of roofers, just give us a call to confirm.

Hopefully these will help you to answer some of your own questions. If you have further roofing queries, give us a call on 01483 760 444 . A member of the team will be only too happy to answer your questions.

More Articles
Scroll to Top